Customer service shipping

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Shipping costs

We deliver to Belgium, the Netherlands, and Luxembourg. Delivery is free for orders of € 199 or more. For orders below that amount, we charge € 9.99 for a package. Gym flooring tiles are shipped on pallets and follow a separate policy: free for orders of € 425 or more, which is approximately ten tiles, and € 75 for orders below that. Large equipment and gym flooring are shipped via pallet freight, while smaller orders are sent as packages.

After your order is collected from our depot, you will receive a Track & Trace code from our transport partners GLS or Kuehne+Nagel via email and WhatsApp. This allows you to easily track the status of your delivery. Pallets are usually delivered in Belgium the day after collection, while for the Netherlands this generally takes 2 to 3 business days. The carrier delivers the pallet to your doorstep. If no one is present, it will be taken back and offered again the next day. 

Shipping to France and Germany

Our online store delivers to Belgium, the Netherlands, and Luxembourg. If you would like delivery to France or Germany, please contact us. Ordering directly through the webshop is not possible in this case, but we will request a quote from our transport company and provide you with a proposal including transparent shipping costs.

All prices on our website include VAT. Delivery within the Benelux region is free for orders of € 199 or more. For orders below that amount, we charge € 9.99. For gym flooring tiles, the threshold is € 425, below which we charge € 75. You will see this cost during checkout before confirming your order.

Delivery of your order

We strive to process and ship your order quickly. All orders are prepared on a Euro pallet and delivered to your home by GLS or Kuehne+Nagel. In Belgium and the Netherlands, your order is usually delivered within 1 to 3 business days. For Luxembourg, delivery times may vary from 5 to 10 business days. Please note that delivery services may experience delays during peak periods, resulting in a few extra days of waiting time.

If you also have our team install the device, the date will depend on our installation schedule and will take longer. If you only want delivery, the 1 to 3 business days apply: we work from stock.

During busy periods, such as around holidays, processing may take slightly longer. For up-to-date information on processing times, you can always contact our customer service.

Smaller orders up to 30 kg are shipped via DPD, while larger shipments, such as dumbbell sets and large equipment, are handled by GLS and Kuehne+Nagel. Deliveries take place to the first lockable door. Is your address difficult for a truck to access? Please let us know in advance.

Would you like to schedule a specific delivery time? Please indicate this in the comments with your order. While we cannot guarantee an exact delivery time, we do our best to get your order to you as quickly as possible.

Availability and stock

We strive to deliver most products directly from stock. If a product is temporarily out of stock, we will let you know as soon as possible. The stock status of each product can be found on the website.

Pick up yourself?

You can also pick up your order yourself at our warehouse at Ter Stratenweg 44D in Ranst, free of delivery charges. Please arrange this in advance via 03 808 90 30 or info@fitnessdepot.be, and we will have everything ready for you.