Customer service returns

1. Shipping
2. Contact Fitnessdepot
3. Warranty
4. Maintenance

Cooling-off Period and Return Policy

With us, it is possible to return your item within 30 days of receipt, as long as it is undamaged, complete, and in its original packaging (insofar as this is reasonably possible). You are allowed to unpack and test the item, but we recommend not using it intensively. We strongly advocate the physical aspect and always recommend visiting our showroom. Here, all equipment can be tested so that you are sure to make the right purchase! In this way, we hope to limit our returns, although we still offer a 30-day right of return.

Have you used the item intensively or assembled it, but it does not meet your expectations? In that case, you can still return it and potentially receive a partial refund.

The right of withdrawal or cooling-off period does not apply to business purchases. Please contact our customer service if you as a business customer wish to cancel or return something. For accepted business return requests, a 10% cancellation fee will be charged, and shipping costs will not be refunded.

Exceptions to the Return Policy

The following products cannot be returned:

• Custom-made or made-to-order items, such as custom steel cables.
• Personalized items featuring a logo, text, or design.
• Sealed items whose seal has been broken, such as certain sports nutrition products.
• Items that cannot be returned for hygienic reasons, such as socks, underwear, face masks, and sweatbands.
• Perishable goods such as food or printed materials such as posters and manuals.

If in doubt, please contact our customer service to verify whether your item can be returned.

Return Process

If you wish to return an item, please let us know. We will prepare the return labels and schedule a suitable pickup time.

Please provide the following details when you contact us:

• Your name and order number.
• Your bank details for the refund.
• Details of the returned item.
• Reason for return (not mandatory, but appreciated).

Return costs are covered by Fitnessdepot and are handled exclusively via our own parcel service. Please ensure that the products are well-packaged to prevent damage during transport. We recommend a registered or insured shipment so that you have proof of dispatch. The return shipment will be processed within a few business days to two weeks. Once this is completed, you will receive a confirmation by email.

Refund and Exchange

After inspection of the return shipment, you will receive an email regarding approval. Upon approval, the purchase amount will be refunded within a few business days, at the latest within 14 days of withdrawal. When you return part of the order, only the costs of the returned items will be refunded, not the shipping costs. If you have paid in installments, the return amount will be offset against outstanding payments.

When returning items, you may no longer be eligible for free shipping, after which the shipping costs will be deducted from the refund.

Please note that it is not possible to exchange items. You can place a new order for the desired item.