Frequently Asked Questions

The delivery time can vary depending on the product and your location, but we generally deliver within 1 to 3 business days in the Benelux region. We do this either via our own staff or through Kuehne + Nagel / GLS. After ordering, you will receive a track and trace code so you can follow your shipment. The day before delivery, the carrier will also contact you by phone.

If you also have our team install the device, the date will depend on our installation schedule and will take longer. If you only want delivery, the 1 to 3 business days apply: we work from stock.

Yes, we offer a two-year warranty on all our fitness equipment. This covers manufacturing defects and failures under normal use. The power racks come with a lifetime warranty on the frames. In the event of damage, you can best notify our customer service. You can reach us by phone at +32 3 808 90 30 or via info@fitnessdepot.be

If your equipment arrives damaged, please report this to our customer service within three days. We will resolve the issue as quickly as possible and arrange a replacement or repair. Although all our equipment is securely packaged, it sometimes happens that certain fitness devices sustain damage during transport and no longer function. In that case, we will send a new item as soon as possible!

Yes, all prices on our webshop include VAT. Delivery is free within the Benelux region.

Yes, you can return your order within 30 days of receipt, provided the product is unused and in its original packaging. Please contact our customer service to start the return process. The terms and conditions and any potential costs can be found in our return policy.

For large equipment such as power racks and multi-gyms, we offer optional on-site installation and assembly services. The same applies to cardio equipment and the installation of sports flooring and tracks. From experience, we know that installing multi-functional power racks is not an easy task. Despite the manual, it can often be time-consuming work, for which we deploy experienced installers to get the job done quickly and efficiently.

Yes, you can view our products in our depot. The equipment is set up there for viewing, and you can make an appointment here.

This depends on various factors such as your budget, your goal, your space... You can always reach us by phone at +32 3 808 90 30 or make an appointment in our depot for tailored advice!

Additional questions? Go to our customer service!